Refund and Returns Policy

Effective Date: 02-02-2025

At GraphicsFinder.in, your satisfaction is important to us. This Refund and Returns Policy outlines our process for digital downloads, subscription plans, and exceptional cases where refunds may be applicable.

1. Digital Product Nature

All items on GraphicsFinder.in are digital goods delivered electronically. Unlike physical products, they cannot be “returned” or “exchanged” once downloaded or accessed.

Therefore, all sales are generally final and non-refundable unless clearly stated otherwise or as required by law.

2. Refund Eligibility

Refunds may be considered in the following limited cases:

2.1 Technical Issues

  • If you are unable to download the purchased file due to a verified server error.

  • If the file is corrupt or incomplete, and our support team cannot resolve it within 72 hours.

2.2 Duplicate Purchase

  • If you accidentally purchased the same product more than once under the same account, and can provide transaction proof.

2.3 Incorrect Product Access (Subscriptions)

  • If you subscribed but were not granted access to premium resources despite successful payment.

3. Refund Not Applicable In These Cases

We will not issue a refund in the following cases:

  • You simply changed your mind or no longer need the product.

  • You misunderstood the product description but the product was delivered as described.

  • You do not have the software or technical knowledge to use the file (e.g., Adobe Illustrator for vector files).

  • You purchased a product in error (e.g., wrong format).

  • You request a refund after downloading the asset, unless covered under section 2.

  • You fail to download/access the product due to internet or device issues unrelated to us.

  • You purchased during a promotional sale (e.g., discounted bundles, flash sales).

4. Refund Request Procedure

If you believe your case qualifies for a refund, please follow this process:

  1. Send a written request to:
    📧 support@graphicsfinder.in

  2. Include the following details:

  • Order ID or Transaction ID

  • Email used during purchase

  • Clear explanation of the issue

  • Screenshots or evidence if applicable

  1. Our support team will respond within 3-5 business days.

If approved, refunds will be processed to the original payment method within 7–10 working days, depending on your bank or payment gateway.

5. Subscription Cancellations

If you’re a subscriber to premium assets, you may cancel your subscription at any time. Here’s how it works:

  • You’ll retain access until the end of the billing period.

  • No partial refunds will be issued for unused time unless required by law.

  • Canceling prevents future billing but does not refund prior charges.

To cancel, visit your dashboard or contact us at billing@graphicsfinder.in.

6. Dispute Resolution

If you raise a payment dispute via your bank or payment provider without contacting us first, we may restrict or terminate your account until the issue is resolved.

We are committed to working with you to resolve refund-related concerns in good faith.

7. Third-Party Payment Gateways

Payments made via Razorpay, PayPal, or similar providers are also subject to their respective refund and dispute policies. Please review them directly for additional information.

8. No Physical Returns

We do not accept physical returns or ship tangible products. All content is delivered digitally via your dashboard or email after purchase.

9. Modification of This Policy

GraphicsFinder.in reserves the right to update or change this Refund Policy at any time. Changes will be posted on this page with an updated “Effective Date.” It is your responsibility to review the policy periodically.

10. Contact Us

For refund requests or billing questions, reach out to us:

📧 support@graphicsfinder.in

By purchasing from GraphicsFinder.in, you agree to this Refund and Returns Policy.